Good news, it looks as though I am to be granted an interview with a senior FGW manager in the next few days, so I will be looking at all your comments and putting together some questions.
If you have a burning question you'd like to ask, please let me know by adding a comment below, and if it's a good one, I'll put it on the list.
I'd also be interested to know your views on the following. My friend rang me, furious, on Bank Holiday Monday, saying she'd been unable to get to work. The Reading Festivalgoers were arriving at the station en masse, and because of health and safety concerns, all entrances to the station were closed. Only a few people were being admitted at a time. My friend went to the side entrance of the station, explained that she was a season-ticket holder trying to get to work, and asked to be let into the station. She was told she'd have to join the gigantic queue of tent-carrying welly-wearers and take her chances. She gave up and went home.
Now, should she have been allowed into the station? Or shouldn't she be given special treatment just because she's a season ticket holder?
My view is that the Reading Festival happens every year, and that perhaps there should be some provision to help get those extra people home, maybe some buses or extra trains, or at least some way of letting everyone else go about their normal business rather than bringing the whole thing to a standstill. I'd be interested to know your views.